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Chinese Journal of Antituberculosis ›› 2014, Vol. 36 ›› Issue (7): 565-569.doi: 10.3969/j.issn.1000-6621.2014.07.009

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Investigation on the service satisfaction of tuberculosis patients of floating population in China global fund TB program area

WANG Jia,LI Tao,ZHANG Li-jie, HE Min,JIANG Shi-wen   

  1. National Center for Tuberculosis Control and Prevention, Chinese Center for Disease Control and Prevention,Beijing 102206, China
  • Received:2014-03-10 Online:2014-07-10 Published:2014-08-07
  • Contact: JIANG Shi-wen E-mail:jiangsw@chinatb.org

Abstract: Objective  To investigate on the service satisfaction of tuberculosis patients of migrant population, to provide the basis for further improvement of the medical service of the floating population.  Methods Thirty one counties in 12 provinces were selected as study sites which were selected by simple random sampling in the China Global Fund Program area. A questionnaire was adopted in the survey, the total questionnaire were 614,and 607 valid questionnaires were received. The response rate was 98.9%(607/614).  Results The overall satisfaction rate of patient for tuberculosis medical service was 77.9%(473/607).Satisfaction levels from highest to lowest are: reception service for health care staff (88.6%,538/607), doctors described knowledge of tuberculosis (84.0%,510/607), treatment processes (82.4%,500/607). The lowest are the free policy and the required cost of diagnosis and treatment which were 60.5%(367/607).The satisfaction level varied by age and type of sputum. In terms of satisfaction level with health education, the smear positive patient had higher satisfaction(86.6%,207/239) than smear negative patients(79.6%,293/368),and the difference was statistically significant(χ2=4.878, P=0.02). In terms of satisfaction level with subsidies, 67.8%(145/214)of smear positive patient were feel satisfied, which is higher than smear negative patients (57.8%,190/329), The difference was statistically significant(χ2=5.174,P=0.023). In terms of satisfaction level with treatment process, the patient elder than 50 years old had higher level of satisfaction (92.0%,81/88) than the patients younger than 30 years old (78.2%,204/261)and 30-50 years old (83.3%,215/258). The difference was statistically significant (χ2=9.023, P=0.011).  Conclusion At present the overall satisfaction of pulmonary tuberculosis patients in floating population on tuberculosis treatment services is good. But still need to improve the treatment process, expand the free policy, reduce the cost in treatment services and further improve the patient satisfaction.

Key words: Tuberculosis, pulmonary, Residential mobility, Patient satisfaction